In this exciting new age we can publish our own op-eds. Each of us are important people with our own bully pulpits on the Internet. We have opportunities to speak out and be listened to on any matter.
We are such powerful influential people, and we have a right to think highly of ourselves. We are just like Dooce (whose series of op-eds about her washing machine brought a powerful company to its knees).
The other day I wrote a thoughtful post about recent changes at My Bank in America. (I still have a little money invested in America. Because I care.)
As I expected, I soon received a call on the phone. It was My Bank--the Office of the President and CEO. Now that’s priority customer service!
President & CEO: Hello, Ms. Ryan. This is Michelle G____ from the Office of the President and CEO of My Bank. I'm responding to a piece you published in a "social media outlet".
Me: Uh, thanks for taking the time to ring me, Madam President. Please call me Juli.
CEO: You are a valued customer. We do understand your concern about the account fee and the increased balance requirement.
Me: You do?
CEO: But we need to raise your fees as a result of the new banking regulations.
Me: Shouldn’t you tell me before you make changes to my account?
CEO: Yes, we should. If you had just looked at the fine print on your statement online.
Me: (contrite) I never look at my statements online. I just check my balance periodically. It isn’t easy to find my statements on your website.
CEO: Is there anything else?
Me: (after a pause) I found my statement. It says the minimum balance requirement won’t change.
CEO: Well, there is more fine print on a statement that is no longer available for viewing online.
Me: Wow. I’m so ashamed. If only I was better at managing my money.
CEO: On your statement is where we let you know about any changes to your account.
Me: I believe you! Why would you mislead me?
CEO: But I will waive the current service fees effective on the next business day.
Me: (tearful) Oh, thanks so much. I just wish I had known about these changes earlier. I could have saved even more money on fees. I mean, I know it’s not a lot of money to you. And banks need to make their money too.
CEO: Thank you for your kind appreciation. And thank you for choosing My Bank. We do appreciate you ignoring your statements. Not to mention the bailout.
Me: You're welcome. Have a great night!
Dooce got a new washing machine. I got My Bank to waive my service fees. Power to the people of the Internet!