Now's good.

ME: I’m ringing about a $3.00 error on my last statement.

TELSTRACLEAR: $5.75 for two hours is the right charge.

ME: My plan is $2.75 for two hours.

TELSTRACLEAR: No, it’s not.

ME: I’ve had the same plan for four years. I’ve got the policy right here.

TELSTRACLEAR: Hold on. Let me go talk to someone who knows something.

(PAUSE)

TELSTRACLEAR: Are you still there? Sorry, I was still looking at the screen from the last customer.