ME: I’m ringing about a $3.00 error on my last statement.
TELSTRACLEAR: $5.75 for two hours is the right charge.
ME: My plan is $2.75 for two hours.
TELSTRACLEAR: No, it’s not.
ME: I’ve had the same plan for four years. I’ve got the policy right here.
TELSTRACLEAR: Hold on. Let me go talk to someone who knows something.
TELSTRACLEAR: Are you still there? Sorry, I was still looking at the screen from the last customer.